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How to Hold People Accountable

A rarely discussed aspect of accountability in business is the shared responsibility for outcomes. Executives, stakeholders, and customers aren’t the least bit concerned about “who dropped the ball,” just that it was. A lack of accountability from a single team member can promulgate mistrust and misunderstandings within any organization.

Imposing accountability reactively or incorrectly can extinguish commitment or sow resentment, destroying team cohesion. Knowing how to hold people accountable without causing this internal conflict is preventable by adhering to a methodology. Diligently adhering to the following 6 practices for ensuring the accountability of others will help safeguard your own.